Refund policy

Due to hygiene reasons, we do not offer refunds on opened and used skincare products. If your item arrives damaged or incorrect, please contact us within 7 days. To be eligible for return, the product must be unused, and in original packaging. If approved, store credit, refund or a gift card will be issued. Sale items are non-refundable. Return shipping costs are your responsibility.

EU Customers - Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving your goods, without giving any reason and without needing to justify your decision.

Please note that, in line with EU consumer protection rules, this right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. As our skincare products fall into this category, the right of withdrawal applies only to unopened, sealed items.

To exercise your right of withdrawal, please complete our withdrawal form here: ewaara.com/pages/eu-withdrawal-form
Once we receive and confirm your request, we will process your refund within 14 days.

For any questions, please contact skinnurtureltd@gmail.com.